At MNS Auto Aircon (a division of Multi Net Systems Pty Ltd), we value your trust and are committed to keeping your personal information safe. This Privacy Policy explains how we collect, use, and protect your details when you visit our website, contact us, or use our services at 679 Van Der Hoff Road, Pretoria Gardens, 0082. We’re a straightforward business—been fixing vehicle aircons for over 30 years—and we handle your info with the same care we put into our work.
What Information We Collect
We only gather what we need to help you out. Here’s what we might collect:
Contact Details: Your name, phone number, and email when you call us, email us, or fill out our website contact form.
Service Info: Details about your vehicle or aircon issue when you book a regas or repair with us.
Website Use: Basic stuff like your IP address or what pages you visit, picked up automatically when you browse our site.
How We Collect It
Directly from You: When you reach out by phone (012 379 1753 or 073 597 8139), email (info@multinetsystems.co.za), or through our website form.
Automatically: Our website might use cookies or similar tools to see how folks use it—nothing fancy, just enough to keep it running smoothly.
Why We Use Your Information
We’re not here to spam you or sell your details. We use what you give us to:
Get back to you about your aircon repair or regas.
Sort out your booking and keep you updated on the job.
Make our website better based on how people use it.
Follow any legal rules we have to stick to in South Africa.
Who We Share It With
Your info stays with us unless we absolutely have to share it, like:
Our Team: Our small crew of 3 aircon pros (plus Multi Net Systems’ support staff) might see it to get your job done.
Legal Stuff: If the law asks for it, we’ll comply, but only then.
We don’t sell or give your details to third parties for marketing—ever.
How We Keep It Safe
We’ve been around since 2002, and we know how to protect what matters. Your info is stored securely, whether it’s on our computers or in our office. We use basic but solid measures like passwords and locked files to keep it out of the wrong hands. If something goes wrong (like a data breach), we’ll let you know as soon as we can and fix it fast.
How Long We Keep It
We hold onto your details only as long as we need to:
Contact info stays until your job’s done and we’ve followed up.
Service records might stick around a bit longer (a year or two) in case you come back or we need to check past work.
After that, we delete or shred it—gone for good.
Your Rights
You’re in charge of your info. You can:
Ask us what we’ve got on you—just email info@multinetsystems.co.za.
Tell us to update or fix anything that’s wrong.
Ask us to delete it, unless we need it for legal reasons.
We’ll get back to you quick, usually within a week.
Cookies and Website Tracking
Our site might use cookies (small files that help it work). They don’t grab anything personal—just help us see what pages people like. You can turn them off in your browser if you want, but the site might not run as smoothly.
Changes to This Policy
If we tweak this policy, we’ll update the date at the top and post it here. Big changes? We’ll try to give you a heads-up via email or a note on the site.
Get in Touch
Questions about this? Reach out to Johnny or the team:
Email: info@multinetsystems.co.za
Phone: 012 379 1753a
Address: 679 Van Der Hoff Road, Pretoria Gardens, 0082
Thanks for trusting MNS Auto Aircon. We’re here to keep your aircon—and your info—running right.